Click each step to see the action. You can also click the picture or use the arrow keys.

  • If the Motorola Moto E becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
    • When using this feature; everything is deleted from the device.
    • Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
  • 1. Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone won't turn off, follow the steps below.
  • 2. Press and hold the Volume Down button for 2-3 seconds then the Power button then realese.
  • 3. Scroll and highlight RECOVERY MODE by pressing the Volume down button.

    Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
  • 4. Press the Power button to select.
  • 5. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
  • 6. Press and hold Volume up and then press the Power button.
  • 7. Use the Volume Down button to scroll to Wipe data / factory reset.
  • 8. Press the Power button to select this option.
  • 9. Use the Volume Down button to scroll to Yes -- delete all user data.
  • 10. Press the Power button to select this option.
  • 11. The phone will now wipe all contents.
  • 12. Press the Power button.
  • 13. The device will reboot and start the normal power up sequence